Frequently Asked Questions

Having your clothes ready for us to pick up is all you have to do. Just separate delicate ‘dry clean’ garments from Wash & Fold laundry and place in two separate bags, as they are processed, cared for and charged in two different ways. If you don’t have bags, no problem — our drivers can provide them, along with a drop-off form for your contact details and special instructions.

We aim to collect your clothes, give them our expert care and attention, and deliver them back within 3 working days. Some items such as bedlinen, silk ties or tailoring may take a little longer, and delicate items like shoes, leather, curtains and rugs are estimated at 1–3 weeks due to their nature. An express service is available in our studios, subject to additional charges.

We inspect every garment thoroughly before returning it to you, to ensure it meets our strict quality standards. If you are not 100% satisfied with the quality of our cleaning, we will happily re-clean and/or re-press your item free of charge — you’ll just need to let us know within 24 hours of delivery, with the item unworn and in its original packaging.

At BLANC we are very big on re-using and recycling. Please give any packaging items — hangers, plastic bags, collar stiffeners — back to our driver or in-studio team. We re-use and recycle everything we can as part of our commitment to a cleaner industry.

You can provide your own bag — just include a note with your contact details inside. If you don’t have any bags, our team will be pleased to provide them, including separate bags for delicates and Wash & Fold laundry.

The best way to reach our Customer Care team is by phone or email — for delivery-related requests, or for feedback and complaints. For press enquiries or partnership enquiries, please use the relevant contact address on our Contact page.

Certainly. Our booking tool is available on any device. From your account you can review and edit your contact details, view active bookings, review stored payment details, or sign out.

You certainly can. Our booking tool accepts all major Visa, Mastercard and American Express cards, including European and non-European cards. Charges are made in GBP (£).

You can cancel or amend an arranged pickup or delivery from your account, up to 12 hours before the original time. After that, please call or email us and we’ll do our best to arrange a new time — please note a late cancellation may incur a small fee.

We currently offer two-hour delivery windows, to allow for traffic and logistics across our studio network.

For safety reasons, drivers stay focused on the road, so you won’t be able to contact them directly. Leave any special instructions in your booking notes or on the drop-off form, and our Customer Care team will pass on anything urgent.

Some time slots may be unavailable if we’ve reached capacity, or if we don’t yet visit your area as frequently as we’d like. Please try an alternative date, or let us know — we’re expanding our routes and capacity across London regularly.

If you contact us early enough — before the order has been processed — we can usually locate the item and return it. Garments are typically processed within a day of collection, so please reach out as soon as possible.

Of course, so long as this is the address you’ve provided for pickup and delivery. You can leave any special instructions when booking, or on the drop-off form provided by our driver.

Absolutely — so long as we cover the area your hotel or residence is in, we’ll be happy to visit. Please note that short-stay express requests may attract an express service charge.

Our drivers work hard and we’re proud of them — a tip is always appreciated but never expected. If you’re happy with our service, a kind review of your local studio means just as much to the team.

You’ll always receive a confirmation email with a detailed receipt as soon as your order is processed, and all garments come back with a paper receipt attached. A VAT receipt can be requested from our Customer Care team at any time.

Your card details are registered through an encrypted, highly secure payment platform — we never store them locally and can only see the last four digits, like any other merchant. Your data is safeguarded end-to-end.

If your card has expired, your payment will fail when we try to charge it. Our Customer Care team will get in touch so you can update your details, and we’ll be able to process payment straight away. Please note we cannot release cleaned garments until payment is received.

Yes please! We’re all about re-using and recycling at BLANC — feel free to give any hanger or packaging back to your driver or studio team.

Referring a friend is easy — when booking for the first time, they simply add your name in the special instructions. For each referred friend who uses us, you’ll receive account credit, and there’s no limit to how many friends you can refer.

Traditional dry cleaning soaks clothes in chemical solvents which can erode colour and stiffen material. BLANC’s professional wet-clean technology provides a healthier, safer alternative with better quality results, tried and tested for years worldwide.

Wet clean is based on water, biodegradable detergents and very specific, sophisticated finishing cycles. It delivers gentler, better results than traditional dry cleaning — at no extra cost.

Most garments remain within our own Atelier and studio network throughout the process. Certain specialist items — leathers, some bedlinen, or particularly delicate pieces — may occasionally be entrusted to carefully selected partner experts, always under our full oversight.

If we believe a garment’s fabric, age or condition means there’s a genuine risk of damage during cleaning, we’ll contact you first to advise on the risk before proceeding at “owner’s risk”, or we may decline the item where the risk is too high.

Where we believe there’s a risk of damage due to the garment’s fragility, we’ll only proceed with your authorisation, understanding that you accept responsibility for that specific risk. We’ll always try to reach you first to explain.

Yes — we offer “press only” and “steam only” services. Simply specify this in your special instructions when booking, or note it on the drop-off form.

Yes — we offer a 25% discount on all children’s clothing cleaning. Just specify this when booking or note it on the drop-off form.

Yes — this is processed via our Wash & Fold laundry service and returned to you in a separate undergarment bag.

Yes — our Chelsea Bridal Studio specialises in wedding dress cleaning and preservation. The sooner your dress comes to us after the big day, the better the result. For other bespoke items, just ask one of our team for a quote.

We’re unable to accept wet garments, as they can develop odours or mould during transport. Please let them dry fully before your scheduled collection.

Yes — these are processed via our Wash & Fold laundry service.

Incidents are extremely rare, but if you believe an item has been damaged, please let us know within 24 hours of delivery. We investigate every complaint promptly and will always work with you towards a fair resolution.

You can view an indicative price list on our website. Please note that particularly delicate items from designer or luxury labels, or garments needing extra stain treatment, may attract a small additional charge — we’re always happy to explain any invoice in detail.

Our price list is indicative — some items require more time and specialised treatment, particularly delicate, designer or luxury pieces, or items sent to a trusted specialist partner such as leather, curtains or footwear. If anything is unclear, our Customer Care team is always happy to explain your invoice.

For your everyday laundry — bedlinen, underwear, t-shirts and jeans — we offer a Wash & Fold service using eco-label compliant detergent, tumble dried and neatly folded. Wash & Fold is charged by weight rather than per item, and delicate garments are kept separate.

Yes — you can cancel a booking from your account up to 12 hours before the scheduled pickup, free of charge. Cancellations made after this window may incur a small fee to cover the driver’s visit.

To update your personal information or payment details, please contact our Customer Care team and we’ll action this for you promptly.

Please contact our Customer Care team directly to update your pickup and delivery address — we’re currently unable to split pickup and delivery to two different addresses.

You can reset your password from the Settings section of your online account at any time.